Utility / Water Department

Current Water/Wastewater/Sanitation Rates

Important Announcement From the Utility Department

February 28, 2023 - City Council heard the results of a periodic rate study from consultant, Willdan Financial Services. Of note, the Royse City utility  rates remain comparable to those in many surrounding areas. Adjustments are necessary to address increases from the water supplier, North Texas Municipal Water District and increased costs associated with wastewater treatment. The average residential user will pay $3.35 more per month for utility services and $1.34 more per month for garbage services in 2023. Rate adjustment details, including commercial rate changes, can be found here. New rates will be reflected on monthly utility bills beginning January 1st. For questions, please contact the Utility Customer Service office at 972-636-2250 or utilities@roysecity,com.

Customer service provides the following services for the residents of Royse city:

• Opening and closing of water utility accounts. 
• Updating account information
• Answers questions/concerns in regards to sanitation services. 
• Pet registration
• Provides meter reading, billing, and collection services for water utilities.
• Set up automatic bank draft
• Processes utility payments for utility accounts.

Bill Payments

Utility payments are accepted:

• In-person at 100 West Main Street inside City Hall/Courts Building
• Drop box located in the back of the building.
• Mailed to PO Box 638, Royse City, TX. 75189 (Post office routes payment to Dallas, Coppell and back to Royse City)
• Online bill pay. All debit and credit card fees for online utility payments have been waived. The fee still applies to payment made in the office.
• Pay by phone with a debit/CC at 833-535-7620
• Set up automatic bank draft in the Utility Department or email form.

We accept cash, check, VISA, MC, Discover, Money orders, and cashier checks.

If paying with an excess number of bill or coins they will need to be wrapped with approved money bands and coin wrappers. Each band and wrapper must be identified in writing with the payor name, address and phone number. Limit of 10 total band and rolled wrappers.

All bills are due by 5:30 pm on the due date.

New Service Set Up for H2O, Sewer & Trash Service

Complete the following:

1. Fill out the utility application in its entirety. Application is located in forms on this page. 
2. Provide a copy of your government-issued ID.
3. Provide at least one of the following documents for proof of residency or occupancy: Copy of signed lease agreement, signed contract, signed closing disclosure, or notarized deed. Management Teams must provide a copy of the signed management agreement.
4. A security deposit of $175.00 per account for residential service and $200-$600 for  commercial service is required per city ordinance. We do not accept a letter of credit.
    Returning residents with a delinquent balance from a previous account must pay the balance and the security deposit for a new activation.
5. Business accounts must provide a copy of the TAX ID certificate or the SS-4 letter assigning the company the EIN#. We do not accept the W-9 form.

Email all required documents to or fax 972-635-2319.

Once all documents have been received and processed you will be contacted with your account information.